Change Management Skills

It is important to understand each of these change management skills and the behaviors and attitudes that are part of each one:

1. Adaptability
• Takes a positive approach to change
• Open to new ideas
• Willing to change course, as needed
2. Strategic focus
• Seeks to understand the big picture
• Understands the big impact of business factors on the organization
• Able to translate business strategy into change outcomes
3. Results focus
• Works for measurable change
• Takes a goal-oriented approach to change
• keeps others focused on the change goals
4. Foster a collaborative approach
• Works to partner with others
• Seeks to involve others in decisions that impact them
• Seeks to build consensus
5. Facilitates openness and understanding
• Wants to hear what others say
• Helps others speak with candor
• Tests assumptions to understand deeper issues
6. Encourage learning
• Responds quickly to changes in direction
• Helps others recover from failure and get back on track
• Extracts lessons learned from change