The Process of Change

Unfreeze;

Analyze current situation

• Remove resistance



• Motivate change

Change;

Introduce new bahavior

• Manage control



• Manage transition

Refreeze;

Stabilize new practice

• Manage power



• Institutionalize change

Dealing with Resistance to Change

• Working with stakeholders



• Conduct stakeholders analysis



• Dealing with response to change (Intelectual and emotional)

Individual Resistance

1. Denial



2. Resistance



3. Exploration



4. Commitment

Steps in Intellectual & Emotional Response to Change

1. Listen



2. Explore & Evaluate



3. Make a Decision



4. Take Action

Building stakeholders support through communication

1. Share the change vision



2. Build understanding



3. Clarify personal meaning



4. Build commitment

Note:

We need to establish COMMON GROUND RULES or FRAMEWORK for your team

Change Management Skills:

• Adaptability



• Strategic focus



• Results Focus



• Foster Collaborative Approach



• Facilitate Openness & understanding



• Encourage learning

Note:

Facilitating Openness & Understanding requires an ability to;

1. Be prepared and focused



2. Hear in all



3. Clarify the message



4. Confirm the message



5. Move forward