HR Transformation

Having read through one of the Book by Dave Ulrich and coupled with my knowledge and exposure in HRM/OD, I am now sharing with you the following key points on HR Transformation:

• Many attempts at HR effectiveness start without defining value
  E.g. some companies invest in e-HR services such as portals and online employee services and believe that they have transformed HR, but they have not.
  
• While e-HR may be part of an overall transformation, it is merely a way to deliver HR administrative services.
  
• HR transformation must change the way to think about HR’s roles in delivering value to customers, shareholders, managers, and employees and not just about HR how services are delivered and administered.
  
• Moving toward service centers, centers of expertise, or outsourcing does not mean that HR has been transformed.
  
• HR transformation changes both behavior and outputs. The changes must improve life for key stakeholders in ways that they are willing to pay for.
  
• Changing any single HR practice (staffing, training, appraisal, teamwork, upward communication) does not create a transformation. Unless the entire array of HR practices collectively adds value for key stakeholders, transformation has not occurred
  
• Transformation requires integrating the various HR practices and focusing them jointly on value-added agendas such as:
  - Intangibles
  - Customer connection
  - Organization capabilities and
  - Individual abilities
  
• Questions to ask when developing HR strategy
  - Our goal is to be a……
  - We will do this by leveraging…..
  - And we will ensure that we anticipate…..
  - And we will invest in…..
  - And we will be known for…..
  - And we will work with unyielding….
  
• Transformation requires whole new agendas, thoughts, and processes across the entire department, not just on the part of a few individuals.
  

A fundamental transformation of HR starts with a definition of HR value: Who the receivers are and a clear statement of what they will receive from HR services.

Cheers.

AMT